cindy's blog

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Cindy Solomon | TED Talk, TEDx Sonoma - How To Build Courage
Three Ways to Build Your Courage (and Change The World)
After over 20 years’ traveling the world researching, talking about and helping organizations build courage, you would think there was nothing that could phase me. I’ve answered thousands of questions about courage, and helped thousands of business leaders overcome doubts about their ability to act and lead courageously. I am passionate about courage as a…
Effective Customer Service | Customer Service Training | Customer Service Tips & Advice
The 3 Secrets to “Wow!”-Worthy Customer Service
Every time I fly JetBlue Mint, I’m reminded that great service is possible, even in an industry as hated-on as the airlines. Today I’m on a flight from San Francisco to NYC and enjoying every minute of it. When was the last time you said that about a flight?
Managing through change advice | managing through crisis tips | Leadership tips
Hacks to Get a Grip on Yourself During Disruption
Ever wonder how to keep your head when everyone around you is losing theirs? You’re not alone.
Crisis Customer Service Tips | customer service during a crisis | Blog
4 Leadership Secrets to Retain Customers During Disruption
82 minutes… This is how long I waited for a customer service rep at Virgin America when my flight was canceled.  
Leadership Lessons from the Olympics | Leadership advice | leadership tricks
Four Leadership Lessons from the Olympics
Who else is going through Olympics withdrawal? If you’re anything like me, you were glued to your TV for the last two weeks of last month, watching some of the best athletes in the world compete in sports as varied as Super-G to curling. And in those hours of coverage, you saw both the excitement…
Secret to Great Leadership | Leadership Advice | leadership secrets | great leadership skills \ blog
The One Secret to Great Leadership
How many screens do you have open? How many alerts are buzzing right now? I’m guessing you pride yourself on your fantastic multitasking capabilities, but that might be secretly holding you back from being a great leader.
Leadership Productivity | Leadership Advice | Leadership Tips | Blog
Four Ways Productive Leaders Own Their Day
We’re not talking about creating the flexibility to scoot out to a spin class – although that’s well and good. Instead this is about how the best leaders maintain their focus even when the world is flying at them like water from a firehose.
Best Employee Onboarding Process | Best Practice Onboarding | Blog
Onboard Your Employees Like You Want Them to Stay Forever (Because You Do!)
So it’s obvious that a solid onboarding process makes good business sense. But make no mistake, though; an effective onboarding process is not about having them sign some forms and tossing them an employee manual.
Best Customer Service Tips | Customer Service Secrets | Customer Service Best Practice | Customer Service How-To | Blog
Five Secrets to Mind-Blowing Customer Service
We’ve all been there: The company whose customer service was so bad you wanted to throw your phone against the wall or yell something really unpleasant at the “customer service” rep (maybe even suggest a new title for their job?).
Four Reasons Your High-Performers Are Leaving – and How to Stop the Cycle
Attracting and retaining high-performing employees is an issue that almost every company grapples with today. In fact, nearly 90% of companies surveyed by Deloitte Consulting consider employee engagement and culture as one of their top challenges. So why are we inadvertently running off our high-performing employees?
Five Year-End Questions Great Leaders Ask
Where’s the champagne? That might be the first question you think of as we near the end of 2019. But before you mark 2019 in the books, now is the ideal time to reflect on the year and how 2020 can be even better. Sure, most leaders are already doing that, but you might be…
Four Leadership Lessons From a 5-Year-Old Ninja Warrior
This blog post is going to be a little exercise in patience. Here’s why: I came across the coolest video last week – it’s going viral so you might have seen it — but I am guessing you didn’t garner the same lessons that I did. I can’t help it: I see leadership takeaways around…