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Everything to Train your Leaders! |
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"The Role of a New Supervisor" |
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"Leadership Success" |
High Performance Leadership Series:
Create Strong, Confident Leaders and Managers throughout your Organization!
The High Performance Leadership Series is a powerful, multi-media program that focuses on developing the skills participants need to become stronger, more confident leaders and managers. These leadership modules can be used together or separately based on your organizations needs, and can be fully customized. Your leaders will learn all the skills and tools needed to become productive and proactive leaders including:
- Strong communication, presentation and meeting skills
- Proactive problem solving and organizational skills
- Team building and modeling skills
- Coaching and mentoring skills
- Performance management and talent management skills
- Strategic planning and execution skills
- Guest service motivation and leadership skills
These modules are designed to fit your organizations leadership needs at all levels and abilities.
The Role of a New Supervisor:
Most organizations don't take or have the time to train new supervisors for the difficult transition from "front line" staff to "leader." This module allows new supervisors to learn from tried and true tools and techniques to ensure they begin "leading" their team the moment they take the reins. Topics covered in this training include:
- Module #1: Making the Transition:
How to positively position yourself as a new leader with your team and your organization.
What attendees will learn:
- How to identify characteristics associated with being a successful leader within their organization
- How to position themselves with their team to ensure strong communication and positive interactions
- How to create an atmosphere of trust by building rapport with each team member
- How to bridge the gap and successfully transition from employee to leader
- Module #2: Setting your team up for success:
The proven methods for getting your team aligned to the organization’s goals and motivating them to perform
What attendees will learn:
- How to create and conduct effective meetings that create strong teams and productive work sessions from day one
- How to proactively create teamwork within your team and between your team and others within the organization
- How to create a strong platform of communication that drives performance within your team
- How to align your team to the goals and objectives of the organization
- How to motivate your team to perform at higher levels each day
- Module #3: Getting the most from your team:
The secrets to getting the most from your team and creating loyal and productive employees.
What attendees will learn:
- The elements of effective performance management techniques
- The “art of motivation” and best practices to use with employees
- The five basic steps toward of coaching for results
- How to retain your best employees and improve the performance of others
- Module #4: Taking it to the next level:
Creating a highly performing team that embraces change and improves with each challenge and customer interaction.
What attendees will learn:
- How to create a motivational work environment for employees
- How to lead your team through a combination of effective communication, performance management and coaching techniques
- How to achieve a higher standard of customer service, employee retention and goal attainment
- The steps to effective training and development
- Steps to effective training and development and making it stick
The Role of a New Supervisor Package Price: $1889
Leadership Success:
For those organizations that are looking to further develop their leaders’ skills and gain a competitive advantage by taking their organization to new levels of service and performance, the Leadership Success Series is a perfect fit! This two-day training covers topics such as:
- Module #5: Customer Service Leadership:
Once a team is in place, how do you engage and motivate in order to create true customer loyalty? This session helps leaders identify strategies, techniques and tools to move their team's customer service to world-class levels.
What attendees will learn:
- How to assess your own organization’s current service culture and identify key factors important to achieving success
- How to anticipate guest expectations and design coaching and training to enable their teams to effectively and productively address those needs
- How to create a ‘customer snapshot’ that will guide their team’s behaviors and actions to create the best possible experience for every customer
- Seven-minute training modules to help drive home content with front-line employees
- Module #6: Leading to Results – High Performance Leadership:
Creating and sustaining high performance is a leader's most important role and most difficult task. This program allows leaders of all levels to understand the drivers behind performance and how to positively utilize these to significantly build their team's performance.
What attendees will learn:
- How to design and execute a productive performance measurement system for each of their employees
- How to identify behavioral performance drivers and effectively address them within their teams
- How to create a motivational and productive culture around performance and customers
- The steps to effective listening and communication tips and tricks to work with even the most difficult customers
- Module #7: High Performance Communication:
Every leader is challenged by ensuring communication is clear, positive and productive. This session gives every participant the tools they need to become a world class communicator.
What attendees will learn:
- The keys to delivering a productive and motivating message one-on-one or in front of a group.
- The opportunity to design and create their team’s vision for the future and how to share it with their training partners.
- The key elements of motivating and performance based messaging
- The steps to create high performance skill discussions in any situation
- The secrets to engaging everyone in their vision and goals
- Module #8: Time & Performance Management:
Over 90% of all leaders say they don't have the "time" to coach and develop their employees and yet that is the very thing organizations must have to build success. This session combines the skills and tools for effective performance management with valuable time management techniques to allow your leaders to "lead."
What attendees will learn:
- Time management tips, techniques and tools to create a high performance team under any circumstances
- Best practices from organizations around the world which can be applied to their teams in order to enhance their abilities to coach and train
- How to prioritize their time and activities to ensure the greatest positive impact for customers
- How to create an organization that thrives on change and learns from every interaction with a customer or peer
- How to develop a “self training” team which increases performance levels constantly and consistently
- How to prioritize their time and activities to ensure the greatest possible impact
Leadership Success Series Package: $2397
What is Included in your Multi-Media Program:
- Customizable PowerPoint presentation with DVD segment introductions
- Full Facilitator Guide with step by step instructions to allow you to effectively present the materials
- Participant Workbooks which allow you to "keep the data fresh" following the training
- Recommendations as to "next steps" for employees and leaders to continue the learning